Privacy Policy

This document explains how CabCue Pty Ltd collects and processes information about you which is personally identifiable (“Your Information”) when you use the CabCue app, CabCue Driver or the CabCue website (“CabCue”), whether you are a driver, passenger or simply a visitor.
If you have any queries about how we use Your Information or have a complaint, please contact us.

1. How we collect and use Your Information

Our apps and website may collect and process the following data about you:

1.1 Taxi Drivers:

  • your name, contact details, other registration or profile information and reporting information about your use of CabCue;
  • details required in order to collect and pay to you any fees as relevant;
  • ratings information (where other CabCue users are able to rate you as a CabCue driver);
  • where you choose to use CabCue’s social networking features or pages (including our Facebook pages and Google+ accounts), such information that you post or about you;
  • location data during your shift;
  • driver performance, operational and financial details;

1.2 Passengers:

  • registration and payment details;
  • ratings information (where other CabCue users are able to rate you as a CabCue passenger);
  • where you choose to use CabCue’s social networking features or pages (including our Facebook pages and Google + accounts), such information that you post or about you;
  • location data, including your journey start and end points and route taken;

1.3 Visitors:

  • cookies information as set out in section 2.3;
  • other data that you choose to provide to us;

1.4 All:

  • if you contact us, we may keep a record of that correspondence;
  • details about the device you use to access CabCue, which may include your IP address or other unique device identifiers;
  • cookies information as set out in section 2.3;
  • any other information provided by you pursuant to your use of CabCue;
  • we may also gather information about you from other sources, including but not limited to (a) credit reference agencies; (b) fraud prevention agencies; and (c) publicly available sources.
    We use Your Information in the following ways:
  • to provide the CabCue services to you including processing any bookings and payments;
  • your contact details may be used to notify you about changes to CabCue or respond to any communication or request from you;
  • unless you have told us you do not want to receive marketing communications, to provide you with marketing communications about our products and services and those of third parties which we think may be of interest to you. This may also include marketing communications on social media platforms (including Facebook) used by you. You can ask us to stop sending you marketing communications by contacting us or by clicking on the “unsubscribe” link in any marketing email we send you;
  • to monitor the use of CabCue;
  • to investigate any complaints or potential breaches of the service;
  • for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention;
  • where you are a driver to provide you and other drivers with relevant reports including aggregate information based on other drivers’ operation and financial performance (although please note that this information will always be aggregate, anonymous, statistical information and will never identify you to any other driver).

2. Information which we may share with third parties

We never disclose driver reporting information to anyone (except pursuant to a court order or otherwise where required by law).
We only disclose Your Information (other than driver reporting information) as follows:

  • to payment providers in order to fulfill the service;
  • if we (or a part of our business) are acquired by a third party, Your Information may be one of the transferred assets;
  • to credit reference agencies and/or fraud detection and prevention agencies;
  • to any relevant public authority or law enforcement agency, including for example where we suspect you have committed a criminal offence or we suspect fraud where required by law, regulation or legal proceedings;
  • in order to enforce or apply the Driver Terms or Passenger Terms or any other agreement to which you and we are a party, as applicable;

2.1 How do we protect Your Information?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We use SSL encryption to secure information transmitted between your browser and our servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of data transmitted to the Service; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.
Credit Card Details
We do not store any of your Credit Card details on any of our servers or any. Credit card details you chose to provide are stored with a PCI-DSS compliant third party, a leading Australian credit card processing company. This is the most secure way of storing any confidential information available.

2.2 Access to Your Information and Corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of such information, please contact us. We may make a small charge for this. You may ask us to correct or remove information you think is inaccurate by contacting us.

2.3 Cookies and other data storage devices

We do use certain cookies and other similar technologies as part of our CabCue services. The cookies used are session cookies for the purpose of enabling you to use the service (for example to enable you to complete a registration or access information). You can choose to disable cookies (through your browser or device settings) although you should be aware that this may prevent you from being able to use all parts of CabCue. You can find more information on cookies, how we use them and how to disable them on www.allaboutcookies.com.
We may amend this privacy policy from time to time in order to reflect changes to the Service, including additional products or services offered by us. We will give you reasonable notice of any changes to the privacy policy. This privacy policy was last updated in July 2013.